Job description

Greetings from Sutherland,


This exciting opportunity is based in our Mumbai office. To ensure seamless collaboration, candidates residing within a designated travel boundary will be considered.
Sutherland is hiring for International Voice Process

- Shift Timings: 5 Days working with 24*7 Rotational Shifts and 2 Rotational Off.
- Salary: Upto 22k + Incentives
- Location: Airoli
- HSC or Graduate fresher’s can apply.
-1 year of international BPO experience can also apply.
- Immediate Joiners can apply


Are you passionate about exceeding customer expectations? Do you thrive in a dynamic, fast-paced environment? Sutherland Global Services is seeking a motivated individual to join our International Process team as a Voice Customer Support Specialist!


Why Sutherland?
Make a Global Impact: Provide exceptional support to customers worldwide, ensuring a positive brand experience.
Fast-Paced & Rewarding: Thrive in a dynamic environment with opportunities for growth and lucrative incentives.
Supportive Team Culture: Work collaboratively with a team dedicated to providing excellent customer service.


The Role:
As a Customer Support Specialist, youll be the voice of Sutherland, resolving customer inquiries and ensuring their satisfaction.


Be a Communication Master:
Utilize your excellent English communication skills to effectively interact with customers over various channels.
Problem-Solving Pro: Analyze and resolve customer queries efficiently, exceeding expectations at every touchpoint.
Embrace Flexibility: Work within a rotational schedule, including night shifts, to provide 24/7 exceptional service.


Who You Are:
A passionate and articulate individual with a genuine desire to help others.
You thrive in a fast-paced environment and possess excellent problem-solving skills.
Strong computer literacy and basic Microsoft Office/Excel proficiency will be great.
A team player who enjoys collaborating with colleagues to achieve shared goals.


Bonus Points:
Experience with customer service will be an added advantage.
Ability to work independently and demonstrate a strong work ethic and manage performance KPIs.


Benefits Package:
Robust benefits package/ net salary + lucrative incentives + Travel/Internet Allowance
Comprehensive medical insurance + Accident insurance.


Location:
Within Central line [Sion to Dombivali] & Harbour line [Wadala to Panvel]. Some specified railway stations have a cut off of 1.5 kilometers Panvel, Kalyan and Dadar station.


Address:
5th Floor, Liberty Tower, Kalwa Industrial Area Thane Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708


Email your Cv At
HR Akanksha: 8652532438
[email protected]

Role: Customer Service
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other

Education
UG: Graduation Not Required

Key Skills
International Voice Process Communication Skills Inbound Voice Process Us Voice Process