Position Title: Customer Service Associate

Grade: - Department: Operations

Location: Bengalore/Davangere/Mangalore/Shivamogga

Reporting to: Store Manager

Overview of the position:

This position is responsible for working in support of thestoremanagement team to facilitate the completion of all storelevel

tasks and performs a variety of tasks related to different areasofthe store.

Responsibilities and Duties:

 Prepare for customer inquiries by studying products, services, and customer service processes.  Respond to customer inquiries by understandinginquiryand providing the customer with what they need.  Record customer inquiries by documenting inquiryandresponse in database.  Adhere to the execution of established safety, security, quality and store operations policies, procedures andpractices.  Operate the point of sale pursuant to corporate standards;maintain proper cash levels.  Replenish products and supplies to ensure in stockconditions at all times.  Ensure the proper execution of all assigned storelevel

marketing programs.  Communicate with the management teamregardingcustomer requests and vendor-related concerns.  Improve quality service by recommending improvedprocesses; identifying new product and service

applications.  Accomplish customer service and organizationmissionbycompleting related results as needed.  Complete other tasks as assigned by store management.

2

Skills and Competencies:

o Customer oriented approach

o Communication skills

o Product knowledge

o Data entry skills

o Patience to handle different customers

o Multi-tasking

Requirements:

1. Educational Qualification:

2. Work Experience:

3. Certifications:

4. Language:

5. Any Special work condition

required

D.Pharma/B.Pharma (Recent passed out) or 12

th pass

0-1 year

-Kannada, English and Hindi

About Company

Wellness Forever is an Indian retail pharmacy and lifestyle chain offering a wide range of healthcare and wellness products. Established in 2008, it is considered one of Indias largest and fastest-growing pharmacy chains.