Crossword

Customer Service Associate

Crossword
Bangalore
50,000-150,000 Year
0 - 1 Years
Posted:
30+ days ago
Full time
Applicants:
2
Job Description

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner.
  • Resolve customer issues efficiently, including processing returns, exchanges, and complaints.
  • Maintain a thorough understanding of company products, services, and policies.
  • Document customer interactions and feedback in our CRM system.
  • Collaborate with other departments to escalate and resolve more complex issues.
  • Provide product recommendations and guide customers through the purchase process.
  • Uphold a high level of empathy, patience, and professionalism in every interaction.


Job Requirment
Role:
Customer Service Associate
Industry:
Electricals
Department:
Customer Service
Employment Type:
Full time
Education
Graduate
Skills
Customer Service
Retail
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