Role Overview

The Customer Relationship Officer acts as the primary liaison between the company and its customers, fostering strong, long-term relationships, proactively resolving issues, and enhancing overall customer satisfaction. This role plays a vital part in retention, upselling, and strengthening the companys reputation across touchpoints.

Key Responsibilities

• Serve as the primary point of contact for customers—responding timely to inquiries and resolving complaints effectively.
• Build and nurture positive relationships with customers by understanding their needs and preferences.
• Promote cross-sell and upsell opportunities to drive revenue growth and customer retention.
• Collaborate with internal teams (e.g. sales, marketing, product, support) to align and optimize the customer journey.
• Analyze customer interactions and feedback, then recommend process improvements or strategic enhancements.
• Maintain accurate records of customer interactions, transactions, and performance metrics using CRM systems.
• Prepare performance reports and contribute to customer satisfaction insights and strategy.

Qualifications & Requirements

• Educational background: Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
• Experience: Typically 1–5 years in customer-facing or relationship management roles; banking or financial sector experience is advantageous.
• Essential Skills:
• Exceptional verbal and written communication, empathy, and professionalism.
• Strong problem-solving, organization, and multitasking ability.
• Familiarity with CRM software (e.g., Salesforce, HubSpot) and MS Office tools.
• Sales orientation with ability to identify upsell/cross-sell opportunities and meet performance targets.

Preferred Qualifications (Optional Enhancements)

• Experience in high-growth or fast-paced environments, or with SaaS/technology-based customer deployments.
• Certifications in CRM, customer experience, or service quality strategies.
• Proficiency in advanced analytics tools or AI-driven customer engagement platforms.
• Additional language skills to support diverse customer bases

Interested can Drop your CV to ( [email protected] )