Job description
We are looking for a Customer Onboarding Executive with 1 to 3 yrs experience in Customer Support function
Experience of working in Air Travel Industry will be an advantage
Job Description
Effectively communicate with prospects and customers on Verteils roduct updates and other initiatives.
Ensure responding to customer queries in a timely and accurate way, via phone, email or chat.
Identifying customer needs and helping customers use specific features.
Collect and validate relevant information from customers for onboarding.
Provide excellent customer support during all onboarding and after- onboarding procedures.
Ensure that customer specific details are accurately recorded in the systems.
Update our internal databases with information about technical issues and useful discussions with customers.
Enhance customer experience through continuous improvement of the approaches and strategies applied by the team.
Job Requirements
Experience in resolving customer queries, recommending solutions and guiding product users through features and functionalities.
Should be an excellent communicator who is able to earn clients trust.
Excellent People management skills.
Excellent analytical skills.
Experience in airline reservation/ travel agency.
Multi-tasking abilities.
Patience when handling tough cases.
Should be a graduate.
Role: Customer Service
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
onboarding executive