Job description
What are my responsibilities Customer Management: Addressing the queries of customers or partner hotels over call email and providing the required support.

Booking Management: Coordinating with the hotels to ensure every booking is well recorded to ensure a smooth experience for the customers.Escalations Management: Resolving any customer grievances and managing the escalations promptly appropriately to win back the trust of the customers.

Support Services: Providing support in other functions as per the need such as onboarding the partner hotels to MiStay platform, providing research analysis support to product, marketing, business development other teams as required to drive growth.

What does the company do MiStay is a travel-tech startup founded by the alumni of IIT Chennai and is funded by Axilor Ventures. Currently, MiStay operates in over 90 cities with around 2000 hotel partners. MiStay allows booking hotel rooms by the pack of hours with flexible check-in/ check-out time while giving hotels a new channel to increase occupancy and revenue.

Requirements

Excellent communication skills with a strong ability to empathize with peoplePassion for operations and customer management. Candidates shall be available to work on shifts (such as 6 am - 3 pm, 10 am - 7 pm, 2 pm - 11 pm) as per the requirement.

Candidates should be fluent in English and Hindi.BenefitsMedical Insurance - this includes coverage of health insurance, personal accident and other health benefits like free tele consultation with doctors (which includes mental wellness consultation, general/ urgent consultations etc.), unlimited dental consultation, free vision check up and discounted medicines.

Role: Customer Service
Industry Type: Film / Music / Entertainment
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other

Education
UG: Any Graduate
PG: Any Postgraduate

Key Skills
Health insurance Customer management Consulting Support services Wellness Customer experience Management Research analysis Product marketing