• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).

Role: Customer Success Associate

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

PG: Any Postgraduate

About the company

We’re Alorica—100,000+ strong and dedicated to creating insanely great experiences for customers everywhere. It’s our great privilege to represent the best brands in the world, and we embrace every day and every challenge with passion, performance, and possibilities. Alorica is a global leader in customer experience (CX) solutions, offering tech-enabled services to some of the world’s largest brands. Headquartered in Irvine, California, Alorica operates in 17 countries, including India, with a workforce of over 100,000 professionals.Alorica has a significant presence in India, with operations in Bengaluru and Mohali.The Bengaluru facility, located in the Pritech Park SEZ, serves as a Digital Business Center, focusing on back-office, voice, and non-voice services.