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Customer Experience International Voice Process

Provide customer support and resolve customer queries on call. Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues. Candidate should be flexible to work in 24*7 environments (US Shift).



Key Qualifications & Skills Required:



The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels

Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.

Should be quick learner and self-motivated.

Applicants must possess a high school diploma, a second-year pre-university certificate (2nd PUC) or hold a recognized three-year diploma from an accredited institution. Graduates from diverse academic backgrounds are welcome to submit their applications

Core Competencies

Pleasant, professional, and courteous personality.

Excellent Problem Solving and Customer Service Skills

Ability to think creatively and should have positive attitude.

Strong analytical & Interpersonal skills.



Interview details

i.  Assessment

ii.  HR Round

iii. Ops Round

iv. Versant



Salary-

International Voice process

Freshers - 320,000 Yearly CTC (22K Take home + Monthly Incentive + Night Shift Allowance + Joining Bonus)

Experience – 350,000 Yearly CTC (25K Take home + Monthly Incentive + Night Shift Allowance + Joining Bonus)

International Non-Voice process

Freshers – 268,001 Yearly CTC (17.5K Take home + Monthly Incentive + Night Shift Allowance + Joining Bonus)

Freshers - 320,000 Yearly CTC (22K Take home + Monthly Incentive + Night Shift Allowance + Joining Bonus)



Benefits:

I. Transport: Free one-way transportation with door to door pick up or drop facility (25Kms of Radius from the office location)

ii. Life Insurance and Medical Insurance.

iii. Night Shift Allowance + Incentives + Joining Bonus



Role: Customer Experience Agent.

Industry: BPO / Call Centre

Functional Area Customer: Success, Service & Operations

Role Category: Customer Success

Employment Type: Full Time