Job description

About the Role:


The Customer Development Executive is responsible for client retention, renewals, price increase, up-selling, and compliant management related to commercial clients. This role involves collaborating with the internal team and external stakeholders.


Job Responsibilities:


Focus on client retention, renewals, price increase, and up-selling
Manage, identify, and resolve customer complaints within specific timelines
Identify alert customers and explore possibilities of account revival
Provide recommendations and suggestions to the branch for improvement
Conduct regular account reviews and terminate non-revival accounts
Serve as the Single Point of Contact (SPOC) for branch renewals
Concentrate solely on renewal business
Take sole responsibility for on-time Compliant Management, Super Quality Survey (SQS), and Super Quality Audit (SQA)
Ensure timely terminations
Coordinate between customers and operations
Increase new sales for the branch, allowing Branch Customer Service Executives to focus on this area
Reduce outstanding balances
Generate leads

Key Result Areas:


Advance renewal follow-up and Compliant Management
Handle customer objections with the help of operations
Prepare renewal letters with appropriate pricing information
Regularly follow up for renewals and update the Renewal portal
Enter One Closed Call (OCC) from the Renewal portal
Ensure timely termination from the Renewal portal
Follow up on outstanding balances
Conduct Super Quality Audits (SQA)


Role Type / Key working relationships:


Productivity Improvement
Renewal percentage improvement
Effective customer-wise review
Process understanding and implementation
Total utilization of the Renewal portal
Increase in branch new sales


Requirements


Graduate Freshers With Good Communication Can Apply
Candidates with experience in Client Retention and Renewal are preferred

Competencies (Skills essential to the role):


Clear communication skills
Attentiveness
Ability to use positive language
Time management skills
Data analysis skills
Educational Qualification / Other Requirement:
Any Bachelors degree


Benefits
What can you expect from RPCI?


Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:
Safety
Integrity
Innovation
Learning & Development
Open & Transparent
Performance Orientation
Performance based incentives

DEI statement: At RPCI, we are committed to building an inclusive and diverse workplace that welcomes people of all backgrounds.

Interested candidates can call me on the give contact number +91 8655711372 (HR Executive)


Role: Business Development Executive (BDE)
Industry Type: Facility Management Services
Department: Sales & Business Development
Employment Type: Full Time, Permanent
Role Category: BD / Pre Sales

Education
UG: Any Graduate

Key Skills
Client Retention
Customer Relationship Customer ServiceSalesCross SellingSales SupportCross SalesRenewalsCustomer RetentionRetentionClient RelationshipClient Satisfaction