Job Title: Customer Service Executive - Non-Voice Process (Chat and Email Support)

Company: HealthKart

Location: Sector-14 Gurugram, Haryana

Job Type: Full-time, Permanent

Company Overview:

HealthKart is Indias leading nutrition and supplement platform. Founded in March 2011 by Sameer Maheshwari, an IIT and Harvard Business School graduate, HealthKart offers a comprehensive range of products, engagement tools, and expert assistance for all your wellness and fitness needs. We have two marquee nutrition brands -

MuscleBlaze & HealthKart - which are leaders in their respective segments and follow an omnichannel distribution strategy. We have been expanding rapidly, currently employing over 1000 people

Note : We are open hiring freshers as well.

Responsibilities:

1. Promptly respond to customer inquiries via chat and email.
2. Provide accurate product information and resolve issues.
3. Assist with orders, deliveries, refunds, and account management.
4. Identify and escalate complex issues for resolution.
5. Maintain detailed records and follow up with customers.
6. Collaborate with teams to enhance customer experience.

Requirements:

1. Bachelors degree or equivalent experience.
2. Prior chat and email support experience.
3. Excellent written English communication skills.
4. Strong typing and multitasking abilities.

Flexibility to work 6 days a week with rotational offs.

Role: Chat Support

Industry Type: Internet (E-Commerce)

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

About company

HealthKart is Indias leading nutrition and supplement platform. Founded in March 2011 by Sameer Maheshwari, an IIT and Harvard Business School graduate, HealthKart offers a comprehensive range of products, engagement tools and expert assistance for all your wellness and fitness needs. We have two marquee nutrition brands - MuscleBlaze & HealthKart - which are leaders in their respective segments and follow an omni-channel distribution strategy.