Job Title: Customer Support Diagnostics

Employment Type: Full-Time

:

We are seeking a dedicated Customer Support Diagnostics professional to join our team. The candidate will be responsible for addressing customer inquiries, coordinating with internal departments, and providing exceptional support to both external customers and internal stakeholders.

Requirements:

• Minimum 0.5 year of experience in diagnostics customer support or general customer support.
• Freshers with a Life Sciences educational background and an interest in customer care are also encouraged to apply.
• Proficiency in English is mandatory.
• Hindi language skills are required.

Responsibilities:

• Manage and resolve customer queries via ticketing systems.
• Collaborate effectively with Sales, Laboratory, and other internal teams to ensure timely issue resolution.
• Provide support to external customers as well as internal teams to maintain satisfactory service levels.

Work Schedule:

• Rotational shifts are applicable to all employees (No night shifts).
• Shift options:
• 
  
• 9:00 AM to 5:30 PM
• 11:30 AM to 8:00 PM
• 2:00 PM to 10:00 PM
• Rotational weekly off; no fixed weekends off
• Six working days per week.

Compensation:

• Cost to Company (CTC) up to 2.4 Lakhs per annum.
• Take-home salary approximately 16,000 per month (full salary 20,000).

Role: Customer Onboarding - Voice / Blended

Industry Type: Pharmaceutical & Life Sciences

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

About the company

Healthcare is in our DNA, as we’re founded by entrepreneurs who’ve setup a series of healthcare related enterprises including pharmaceuticals, biotechnology, and nanotechnology. Established in 2004, LifeCell is not just the country’s largest stem cell and tissue storage bank, but also the largest provider of genetic screening tests, and a leading provider of cell and tissue based therapeutics. And we’re not stopping there as we’ve now embarked on a journey to provide innovative personal care products by infusing the modern cellular sciences with traditional knowledge from Ayurveda.

Join us on this extraordinary journey of transforming lives through the power of Cells, Genes, & Tissue Sciences. Together, lets shape a healthier future for generations to come. Experience the care and dedication that LifeCell brings to your health – because your well-being is our utmost priority.