As a receptionist, you will be responsible for assisting patients, addressing their concerns, and ensuring they have a positive experience with our services. The role demands strong multitasking abilities to manage multiple inquiries and tasks simultaneously.

Key Responsibilities:

- Respond to patient inquiries via phone, email, and in-person.

- Provide accurate information about our diagnostic services.

- Assist with scheduling appointments and managing patient records.

- Handle complaints and resolve issues with a focus on patient satisfaction.

- Work closely with the laboratory team to ensure seamless service delivery.

Qualifications:

- Minimum2 -4 years of experience in a customer care role, preferably in diagnostics environment.

- Exceptional communication and interpersonal skills.

- Empathy, patience, and the ability to remain calm under pressure.

- Strong organizational skills and the ability to multitask effectively.

Interested candidates, please send your resume to [email protected] or contact 72044 07478

Role: Customer Success Associate

Industry Type: Medical Services / Hospital (Diagnostics)

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

About the company

HCG – Healthcare Global Enterprises Ltd., is a healthcare organization headquartered in Bangalore, mainly focusing on delivering quality care, optimum cure & comfort to its patients. Instilling hope in millions for more than two decades now and has become a synonym for the most trusted healthcare brand in India. Under Healthcare Global Enterprises, there are 4 different entities – each one uniquely positioned to take care of the healthcare needs of patients across the globe.