International Travel voice process Process: -

• Customer Service Associate

Job Role: -

• Handle inbound customer inquiries via multiple channels (voice, chat, email) related to travel bookings, including flights, hotels.
• Maintain a high standard of service quality, adhering to customer service guidelines.
• Communicate effectively with customers, ensuring a positive and helpful interaction.

About the company

IGT Solutions

ServicePrivateFortune India 500 (2019)TOPB2C

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Overview

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries. Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA.