• Adhere to established QUALITY & QUANTITY SLAs consistently.
• Ensure 100% compliance with process-related policies, guidelines, and controls.
• Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently.
• Support the secondary trading desk with trade booking and settlements.
• Liaise with bank departments and external contacts, including Borrowers and Trustees.
• Follow up timely with agents or customers for any missing notifications.
• Complete all funding within the SLA on the same day.
• Serve as the SME and first internal POC for process-related queries and clarifications.
• Act as the first point of escalation for process-related issues from customers.
• Pay attention to detail to ensure all documents are processed correctly.
• Identify changes to processes to improve productivity and efficiency.

Role: Card Operations Executive / Lead

Industry Type: Financial Services

Department: BFSI, Investments & Trading

Employment Type: Full Time, Permanent

Role Category: Banking Operations

Education

UG: Any Graduate

PG: Any Postgraduate

About company

JPMorgan Chase is the largest and one of the most diversified banks globally, anchored by its powerful balance sheet and scale across consumer, corporate, investment, and wealth sectors. Its tech-forward approach and leadership under Jamie Dimon continue to drive strong results and expansion. However, it remains exposed to regulatory headwinds, public scrutiny, and operational controversy. JPMorgan Chase Bank, N.A. (trade name: Chase Bank) is the primary U.S. banking subsidiary of the global financial giant, JPMorgan Chase & Co. Based in New York City, it operates ~4,700 branches and 15,000 ATMs across the U.S., serving over 80 million customers with products like checking/savings accounts, loans, credit cards, small-business services, and mortgages. Chase is the powerhouse U.S. retail and commercial banking arm of JPMorgan Chase & Co., offering a vast digital and physical platform that serves tens of millions of consumers and small businesses. Its integration with global investment and wealth businesses, backed by technological innovation and a resilient balance sheet, positions it as a dominant force in modern banking—even as legal and leadership challenges loom.