Black Belt Academy- Collaboration- Content Business Operations Analyst

Reporting: Cisco Black Belt Academy

A Content BDM is responsible for Global end to end ownership of Architecture and Technology under the Black Belt Academy. The BDM will be accountable to align, capture and create the relevant content to go into the role-based learning maps enabling Partners to deliver a perfect Pitch to the customer whilst understanding on how to deploy and support the solution effectively. Also responsible to work with the key Cisco Solution Plus, Strategic, ISV and Cloud partners to deliver their joint solutions and technology Training to Ciscos Partners, Distributors and Sales Staff.

In addition, the BDM will be responsible for monitoring the usage of the educational framework by Cisco Partners and increase traction and adoption as much as possible.

Roles & Responsibilities in Detail:

• Collate, Curate and design the training and education curriculum for the entire Architecture Portfolio including all technologies and sub-technologies within that specific Architecture On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all.
• Identify content from all available internal/ external sources and make available to Partners wherever relevant.
• Work with the relevant stakeholders to build and maintain the Collaboration learnings on the Cisco Black Belt Academy.
• Create/ Evaluate Quiz
• Working with the BU and relevant Architecture stake holders in each GEO, Partner org and the GPO team to drive the Architecture Curriculum on the Black Belt Partner Academy.
• Monitoring Usage of the content by Partners and aligning Global trainings/ events to adopt increase in traction.
• Validate content and engagement strategies with all relevant stakeholders whilst driving adoption.
• Develop assessment criteria for successful certification and deal with partner queries wherever required.
• Align demos & labs within these learnings to offer efficient hands-on to the cisco partners.
• Make learning interesting & engaging wherever possible.
• Keep the content refreshed/ updated/ maintained and launch new learning when and wherever necessary prioritizing partner growth, market trends and interest.
• Drive Adoption of Black Belt curriculum via GEO Communities and presenting the platform Globally at several platforms to increase traction.
• Drive alignment between Virtual and Physical training events in each Geo to track end to end education and partner capabilities.
• Communicate with Aspirants/ Validation Engineers regarding rejection of submissions or results of screening.
• Maintain a list of Evaluation Best Practices and Learnings
• Host and deliver quarterly Architecture updates to the relevant Geo participants and Cisco Stakeholders.
• Vet and validate Black Belt aligned content that is hosted by Cisco and Learning partners.
• Building Partner and GEO Communities around education and drive Return on Education (ROE) Metrics.
• Forecast future/ market trends and orient strategies to capture maximum benefits.

Desired technical and interpersonal skills include, but are not limited to:

1. IT graduate with hands on experience in Cisco technologies
2. CCNA and/or CCNP certifications (preferred)
3. Strong communication skills
4. 4+ years of related experience in training and enablement
5. Very Good understanding on Cisco Architectures and Solutions
6. Experience in Partner ecosystem (preferred)
7. Programmability Focus and skillset (preferred)
8. Understanding of Cisco Cloud strategy
9. Desire and ability to learn new technology and solutions.

Preferred skills and requirements

1. 8+ Years of experience on one or more Cisco Architecture with focus on Collaboration.
2. Understanding and hands on experience preferred in the detailed sub technologies for Cisco Collaboration viz On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all.
3. Ability to keep up with the industry transitions & well versed with the priorities of today viz Cloud & AI.
4. Ability to handle complex tasks and exceed client expectations.
5. Ability to understand and capture technical as well as business requirements.
6. Self-starter with excellent Presentation skills and consultative skills.
7. Strong Analytical, Communication both written and verbal Business writing skills, Interpersonal and Organizational Skills with good people skills to match.
8. Expertise in working in fast-paced, high-tech environments requiring skills in scheduling, management, team leading, resource coordination and team building.

Role: Customer Success Associate

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

PG: Any Postgraduate