We are looking for Team Leaders to join our team to be a part of the continual evolution of the Compendia and Administrator systems and rollout of our software to our client base. The team is responsible for the implementation of our Compendia and Administrator application to new clients both internal and external.

It is an exciting opportunity to be a part of the team that is not only responsible for the core configuration of the system. This is a great role for you if you already have experience in leading a team which delivers configuration and/or testing of package software systems and are looking for that next step in your career.

Core Duties/Responsibilities

The Team Leader is responsible for software configuration delivery to internal and external clients. Key aspects of the role are to:

Undertake an analysis of pensions requirements from an outline of user requirements or from a more detailed feasibility study.

Management of a team whos core duties are the configuration of system elements including but are not limited to.

Document and Report outputs

Web Self Service functionality

Pensioner payroll parameters

Interface data ingestions and output

Workflow processing

Pension benefit calculations

Continuously develop a professional, technical, and commercially aware approach to managing your team.

Line Management

Supporting new staff with their onboarding process and initial training programme

Arranging and conducting regular 1-1s with your team

Reviewing and actioning engagement survey and improvements

General HR administration For example, managing and approving employee leave (annual, sick etc), approving weekly timesheets etc

Leading quarterly appraisals with your team

Supporting team members with their development

Assisting with recruiting and inducting new people

Ensuring compliance to EQ standards

Skills, Knowledge & Experience:

A basic understanding of UK pensions arrangements would be desirable but not essential as training will be provided

Technical/Software development aptitude & ability

Experience of configuration and/or testing of large scale financial or HR software platforms and systems desirable or a related area within platform development, configuration or testing.

Experience of leading a successful delivery or project team

Qualifications in either a financial services or IT environment

Experience in the Pensions Industry, either as a Scheme Administrator or Business Analyst experienced in capturing requirements for Pensions IT Projects

Demonstrate commercial awareness & operational efficiencies/income generation in current role.

Essential Qualities:

Be approachable and responsive to colleagues and users and have an open-minded and constructive approach to problem solving.

Demonstrate effective and probing appraisal of situations. To consult with relevant parties in resolving issues.

Be self-motivated, demonstrating tenacity and objectivity in problem solving to get the job done effectively.

Performance Measures:

Timely completion of work across the team

Meeting targets for accuracy, quality, volume and agreed service levels

Satisfactory resolution of queries

Adherence to procedures and regulations

Contribution to continuous improvement

Ongoing development of own knowledge and skills

Demonstrate willingness to contribute to team beyond own immediate tasks

Development of technical knowledge and skill

Contribution to team goals

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives

Business related certification expense reimbursement

Comprehensive Medical Assurance coverage for dependents & Parents

Cab transport for staff working in UK & US shift

Accidental & Life cover 3 times of concerned CTC

Role: Manual Test Engineer

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Quality Assurance and Testing

Education

UG: Any Graduate

About the company

EQ India team provides BPO, IT development & testing and other operational support such as marketing, HR & Payroll and learning & development to various EQ Group companies and clients of EQ.

EQ India is a Centre of Excellence and we showcase integrity and openness in our dealings with our clients. A key element of culture and business practices of the EQ India is that it incorporates similar DNA and values. Our team in India manages a number of activities across various services, completing numerous transactions yearly.

A structured and robust transition plans are designed every time a new project is offshored to the business. During implementation of the project plan, a road map is adopted to complete the transition and track every milestone achieved. Once the initial transition is complete our team in Chennai work in partnership with our UK team to ensure the best customer service is maintained. Transition of any new work is formally documented. With due diligence at the heart of the transition, all new work is formally signed off through a rigorous Go- Live process.