1. Customer interactionManage high volumes of inbound and outbound calls
2. Issue resolutionAddress concerns related to products services orders or accounts promptly
3. DocumentationAccurately log interactions and transactions using scheduling systems
4. Performance metricsMeet KPIs example, call handling, Quality, after call documentation CES scores etc.
5. Escalation handlingRoute complex issues to specialized teams while maintaining communication
6. Product knowledgeStay updated on company offerings to provide accurate information
7. ComplianceFollow scripts protocols and data security guidelines.

Role: Operations - Other

Industry Type: Retail

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Careers at Optum

If you e going to change careers, why not look for an employer thats out to change everything? If you have that kind of appetite for change, Optum is the right place for you. As part of the growing UnitedHealth Group family of businesses, we e driving innovation and change all over the world. Thats creating opportunity right here in India for people with energy, passion and a focus on quality. We e driven to help people live healthier lives and to help make the health care system work better for everyone. We want to make a difference and that makes this the one job opportunity that can change everything for you.

As part of UnitedHealth Group, a Fortune 6 company, Optum is a leading health services and technology company dedicated to helping make the health system work better for everyone. With more than 115,000 people collaborating worldwide, Optum combines people, technology, data and action to improve the delivery, quality and efficiency of health care.

This work takes all of your commitment, skills, passion and energy. Its hard to become #1 and even harder to stay in the lead. Thats why we rely on a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care.