• Reaction on client requests to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank
• Providing information and solutions to client enquiries around Business Guarantees and Letters of Credit. Including onboarding checks, balances, service bills, regulatory issues and other investigations as requested
• Client setup, training and maintenance for Trade and Cash products including documentation to ensure a seamless process flow from implementation to regular after-sales service
• Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met
• Accurate use of the Client Service tracking system cinq.net, to systematically analyze the clients ICT activities/inquiries including the preparation of respective reports for presentation to the clients
• Handling of the internal fee an billing scheme

Role: Card Operations Executive / Lead

Industry Type: Financial Services

Department: BFSI, Investments & Trading

Employment Type: Full Time, Permanent

Role Category: Banking Operations

Education

UG: Any Graduate

PG: Any Postgraduate

About company

DWS Group (DWS) with EUR 933bn of assets under management (as of 30 June 2024) aspires to be one of the worlds leading asset managers. Building on more than 60 years of experience, it has a reputation for excellence in Germany, Europe, the Americas and Asia. DWS is recognized by clients globally as a trusted source for integrated investment solutions, stability and innovation across a full spectrum of investment disciplines.