Vatika Group is hiring for City Head - Bengaluru for Business centres.

Location - Marathahalli, Outer Ring Road, Bengaluru 560103

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1. P & L related responsibility:

• Ensuring continuing growth in profitability of the branch.
• Aim at, Achieve and Maintain 100% occupancy of the business centre.
• Focus on improving yield management by exploring avenues to increase revenue on services as well as by focusing on signing clients with more purchasing power.
• Focus on increasing efficiency of the business centres operations by continuously monitoring expenses

2. Client Servicing:

• Manage VBC Clients from a servicing point of view and be a secondary contact for all clients being managed by executives.
• Ensure client feedback forms are filled with clients and maintained.
• Maintain Client feedback book and ensure timely resolution of customer service issues through concerned operations executive.
• Focus on improving customer service levels and ensure Zero client complaints.
• Follow up with clients for renewals, the extension of space requirement, agreements processing, to follow up with clients on outstanding payments/Collections.

3. Operations:

• Overall Incharge of the Centres operations.
• Escalation Point for completes Vendor Management, Maintenance, Inventory, Housekeeping and Business Support Services and maintain process flow.
• Ensure that set procedures are followed to improve the productivity of the business centre.
• Co-ordinate multiple activities, analyse and resolve specific problems and cope with deadlines.
• Analyse factors like occupancy levels, parking status, housekeeping, security, pantry, client complaints and any other service related issues within the timeline.

4. Team:

• Operations team management and supervision including drawing up their responsibilities and monitoring their performance.
• Ensure operations team is motivated and performs to best of their ability.

5. Marketing & Sales:

• Participate in all marketing related activities; liaise with IPCs/brokerage firms/ companies with regard to business centre needs and leasing.
• Handling web-based queries, walk-in queries, sending the proposals and CRM.
• Keep a detailed record of all key contacts in various IPC and other Property consultants.

Desired Profile:

• Minimum of 8 to 12 years experience in a service related industry. Able to work in a fast-paced environment.
• Ability to follow company rules and policies.
• Ability to handle many tasks at the same time.
• Ability to work well under pressure. Ability to store and record information accurately.
• Ability to handle team .

About company

The group was incorporated in 1988 with a vision to emerge as a niche player in real estate and hospitality and has grown exponentially into truly diversified corporate entity In the last 24 years of its existence, the Vatika Group has created projects that touch every walk of life and human endeavor, while setting new benchmarks in quality. Today the Group enjoys a market value of over Rs. 3500 crores, spanning real estate, and hospitality and facilities management.

The group enjoys huge reserves of goodwill hat has led to some of the biggest names in the corporate world putting their trust in it and constantly strives to provide products and services that enhance the quality of life and work, and to address a gamut of human needs.