Job description
Who can apply?

Applicants from 2022 to 2024 can apply , Both Freshers and experience upto 3 years can process their application for interviews . Experience from BPO background is an added advantage with excellent communication skills both verbal and written .

Roles and Compensation :

Designation: Executive & Sr Executive
Process: Chat Process/Nonvoice
Division : International Process
Location: Bangalore Marathahalli ,Kadubeesanahalli
Qualification: HSC passed / any graduate /postgraduate/ arrear or Backlogs can be considered.
Notice period Immediate Joiners Preferred
Shifts : Rotational Night shifts and 5 days working with 2 Rotational offs in a week .
Transport : Free cab facilities with door door pickup and drop

Salary 2.4 Lakhs - 3.0 Lakhs/A + Other Benefits Basis your performance and Years of Experience (from fresher to exp ) (T&C) ** 247. ai enables World Class Facility to its employees - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones ,Life Insurance, Medical Insurance .
Skills: Excellent Verbal and written communication skills, Basic Computer and technical skills.

Responsibilities:

Rendering services to customers and ensuring satisfactory
Should take care of AHT, Quality, CSAT and CS-related metrics
Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to the clients Identify opportunities to offer value-added services
Resolve complex problems based on best practice/precedence, escalate when needed Demonstrated analytical skills and mathematical knowledge First-time resolution
should be provided for all customer queries Displaying complete onus to customers queries/problems
Delivering service with requisite courtesy and accuracy Individual Contribution
Who we are ?

Founded in 2000,(24 years old) [24]7.ai is a global leader in intent-driven Customer Engagement solutions. We are redefining the way companies interact with consumers. We combine Artificial Intelligence with Human Intelligence to substantially improve customer experience. Our clients include more than 250 of the worlds largest and most recognizable brands across 12 industries. We hold more than 150 patents and patent applications, including several specifically related to Artificial Intelligence and customer experience


For further information feel free to call once you reach the interview venue .


Role: Chat Support
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice

Education
UG: Graduation Not Required

Key Skills
Blended Process International Chat Process Chat Process