We are looking for a proactive and customer-oriented Chat Service Executive to join our support team. The ideal candidate will be responsible for resolving customer queries through live chat in a timely and professional manner, ensuring customer satisfaction and enhancing user experience.

Key Responsibilities:

• Handle customer queries via live chat, email, or messaging platforms (e.g., Zendesk, Intercom, Freshchat).
• Provide accurate, valid, and complete information by using the right methods and tools.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Identify and escalate priority issues to the appropriate internal teams when necessary.
• Keep detailed records of customer interactions, transactions, and feedback.
• Follow communication procedures, guidelines, and policies.
• Meet performance targets for response time, resolution time, and customer satisfaction.
• Continuously improve customer service quality by staying updated on products, services, and procedures.

Required Skills and Qualifications:

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Proven experience in customer service or a similar role (preferably in live chat or email support).
• Excellent written communication skills in [language].
• Ability to multi-task, prioritize, and manage time effectively.
• Tech-savvy with a basic understanding of CRM systems and live chat tools.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Willingness to work in shifts, including weekends or holidays if required.

Preferred Qualifications:

• Experience in [industry-specific area, e.g., e-commerce, fintech, SaaS].
• Familiarity with tools like Zendesk, Freshdesk, LiveChat, Intercom, or similar.

About company

Maxicus is the fastest-growing BPO, Founded 20 years ago.We offers services to Fortune 500 companies and bringing together talents from diverse backgrounds. Spread across India in 5 prime locations.Join us & grow in one of the best working cultures.