Leading the change management activities within a structured process framework
Designing the strategic approach to managing change and support operations that fall within the domain of change management
Evaluating the change impact and organizational readiness to limit potential risk
Supporting training and communication as part of change management
Activities may include designing or delivering specialized training resources to appropriate userbase
Evaluating the risk of change and providing actionable guidelines on reducing the impact
Evaluating resistance in adopting the change at the user process and technology level
Managing the change portfolio which allows the organization to prepare for and successfully adopt the change
Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk
Conduct post implementation reviews to assess the decisions and performance related to the change request Supporting the change manager in decisions for major changes
Evaluating Requests for Change RFCs the available resources impact of change and organizational readiness
Validating that appropriate tests and evaluation are performed before high risk changes are approved
Documenting relevant processes and activities
Supporting the design of change implementation scheduling
Reviewing a change implementation process Supporting the design and approving new change process models Using the diverse knowledge base skills and expertise of each CAB member to provide a unique perspective before a decision is finalized
Assessing the relative importance of the emergency change request
Supporting the change manager during impact and risk assessment

Primary Skills
Change Management
Release Management

Secondary Skills
Candidate must be customer oriented with excellent blend of technical knowledge
Innovative solution design abilities documentation skills and SLA understanding are required
Candidate must have complex problem solving and analytical skills
Must have excellent interpersonal communication both verbal and written documentation and presentation skills
Candidate must be open for 24x7 shift rotation as per client operations requirements

Role: Change Manager
Industry Type: IT Services & Consulting
Department: Project & Program Management
Employment Type: Full Time, Permanent
Role Category: Technology / IT

Education
UG: B.Tech/B.E. in Any Specialization
PG: Any Postgraduate