1. Ability to make logical decisions while performing audit tasks even when provided information is ambiguous.
2. Report audit results and communicate them to others within the organization.
3. Approve or disapprove audit entries based on pre-defined guidelines and explain logical reasoning behind approve/reject decision.
4. Review authoritative sources to validate catalog data when needed. Browse the site and use search box to look for products.
5. Review Amazon catalog for content quality based on pre-defined guidelines and SOPs.
6. Thoroughly check product details to ensure accuracy and completeness of the data.
7. Analyze data and identify new trends/patterns.
8. Identify generic patterns in browse and audit to be translated into guidelines and SOPs to improve overall audit outcome.
9. Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
10. Work with project teams to write and test new SOPs for new audit and data quality management tasks.

Role: Assistant Manager

Industry Type: Internet

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

PG: Any Postgraduate

About the company

From an online bookstore to one of the world’s largest e-commerce platforms, Amazon has emerged as the top player in the industry since its inception in 1994. Amazon has built an extensive online marketplace across continents, empowering its customers with a catalog encompassing products from A-Z. Amazon strives to be the world’s most customer-centric company, a purpose that has powered multiple breakthroughs in our delivery, supply chain, and customer support services. In the pursuit of operational efficiency, tech innovations have become the cornerstone of the organization. This has led to the pioneering of new services, most notably within the entertainment, publishing, finance, IT, cloud computing, AI, and Machine Learning industries.

At the heart of our services and innovations lies our exceptional talent network, which works on behalf of our customers. Customer obsession, passion for innovation, enhancing operational efficiency, and long-term thinking are the values guiding our workforce. Employees have the space to experiment, even if it means encountering failures. This idea ties back to our “Day 1” mentality, where employees are encouraged to ideate like entrepreneurs and renew their efforts the next day with their learnings. Employees have routes to upskill and reinvent themselves through various educational and leadership programs offered by Amazon. These programs are designed to enable them with the know-how to engineer solutions with real-world impact.

From its global footprint to its local presence in India, Amazons operations span continents. With key corporate offices in Hyderabad, Bengaluru, Mumbai, Chennai, Delhi, and Pune, Amazon’s offices are designed to foster collaboration and invention, with suitable amenities to keep employees recharged throughout the day.