• Conduct call audits to monitor process compliance and quality
• Prepare structured and detailed audit reports
• Identify and document errors for review and corrective action
• Share findings with the manager and assist in implementing improvements
• Collaborate with teams to ensure better process adherence
• Provide feedback to enhance customer service and operational quality
• Ensure compliance with company protocols and industry norms
• Support training initiatives to address quality gaps
• Track progress of process improvements and evaluate impact

Role: Call Quality Analyst

Industry Type: Real Estate (Co-working)

Department: Quality Assurance

Employment Type: Full Time, Permanent

Role Category: Business Process Quality

Education

UG: Any Graduate

About company

India€™s first Proptech unicorn, NoBroker.com is a disruptive brokerage-free property search portal that connects house/property owners & tenants/buyers directly by eliminating the middleman. NoBroker.com removes the information asymmetry that existed in the Indian marketplace, and instead creates an environment for free exchange of information that earlier brokerage. NoBroker was founded by alumni from IIT Bombay, IIT Kanpur & IIM Ahmedabad in March 2014; and have since served over 30+ lakh customers monthly. We have raised a total of $366 Million from our investors - Google, General Atlantic, SAIF Partners, Tiger Global, Moore Capital Management, Beenext, KTB Ventures, Digital Garage, Qualgro, Rocketship VC, Fulcrum Capital. Our Angel Investors are Vijay Shekhar Sharma and Anand Chandrashekharan. We€™re a team of 2000+ people driven by passion to help you fulfil your real estate requirements, without any brokerage.We have worked tirelessly to remove all information asymmetry caused by brokers. We also enable owners & tenants to interact with each other directly by using our technologically advanced platform. Our world class services include- €¢ Verified brokerage-free properties for buyers & tenants (Relationship Managers to assist you through the process) €¢ Quality brokerage-free tenants & buyers for property owners €¢ Online rental agreements €¢ Packers & Movers services €¢ Home Services like painting, cleaning etc. €¢ Home Loans €¢ Dedicated services for NRI customers and CPMS €¢ Furniture & Interior Decoration €¢ NoBrokerHood a visitor, society, & accounts management software for apartment societies. We serve €“ Mumbai, Bangalore, Pune, Chennai, Delhi-NCR, and Hyderabad. We will soon come to more cities shortly.