Role & responsibilities

• Oversee team performance to ensure quality benchmarks and completion rates are consistently met.
• Maintain efficient report generation TAT to support decision-making and operational insights.
• Monitor daily workflows to identify gaps and implement corrective actions where needed.
• Analyze current processes to identify inefficiencies and develop optimization strategies.
• Drive initiatives for continuous improvement in workflows, standards, and quality metrics.
• Maintain strong relationships with stakeholders by addressing concerns and implementing feedback.
• Ensure high stakeholder satisfaction scores through efficient and quality service delivery.
• Conduct regular audits to ensure adherence to company policies, procedures, and standards.
• Address non-compliance issues promptly and implement measures to prevent recurrence.
• Identify and analyze errors to determine root causes.
• Develop and implement corrective and preventive actions to minimize future errors.

What Youll Bring

• Educational Qualification: Bachelors degree in Quality Management, Operations, or a related field.
• Experience: 8+ years in a quality assurance or quality management role, preferably in a managerial capacity handling minimum team size of 20
• Strong analytical skills to identify issues and develop effective solutions.
• Knowledge of quality standards, compliance requirements, and RCA methodologies.

What Sets You Apart

• Proven ability to lead teams and manage multiple projects simultaneously.
• Expertise in process improvement and audit compliance.
• Excellent communication and interpersonal skills to manage stakeholder relationships effectively.
• Strong organizational skills with a keen eye for detail.

Perks of Working with Us

• Work in a collaborative environment that values innovation and quality.
• Be a part of a company dedicated to continuous improvement and excellence.
• Competitive salary and opportunities for career advancement.

M: +91 7200907152

E: [email protected]

Role: Head - Quality

Industry Type: BPM / BPO

Department: Quality Assurance

Employment Type: Full Time, Permanent

Role Category: Business Process Quality

Education

UG: Any Graduate

PG: Any Postgraduate