Job description
Job Overview:

As a Service Desk Associate, you will serve as the first point of contact for users seeking technical assistance. This entry-level role is ideal for individuals starting their careers in IT support, offering ample opportunities for professional growth within the organization.


Key Responsibilities:

Respond to user inquiries and technical support requests via phone, email, and chat.
Troubleshoot and resolve basic hardware, software, and network issues.
Create and manage support tickets, ensuring accurate documentation.
Guide users on IT procedures and best practices.
Escalate complex issues to senior IT support teams.
Assist with IT equipment setup, configuration, and installation.
Follow up with users to ensure issue resolution and satisfaction.
Maintain professionalism and high-quality customer service.

Qualifications:

Education: Bachelors degree in Computer Science, IT, Electronics, or a related field (BSc, BCA, BE, BTech, MCA) or equivalent experience.
Certifications: Any relevant technical certifications.
Training: Completion of 3 to 6 months of training in an IT institute.

Skills:
Basic understanding of computer systems, operating systems, and networking concepts.
Strong problem-solving and communication skills.
Team player with a customer-focused attitude.

Role: IT Support - Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support

Education
UG: Any Graduate

Key Skills
Troubleshoot Server Support Installation And Configuration Network Support Hardware Support Software Support