About the Role:

The Executive - Branch Support is responsible to handle back office administration through managing ICabs, handling required documentation and accounts related work.
The person will report to the Branch/Base Head, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

Call Handling - Picking calls received at branch, transferring calls , taking down messages or providing details as requested by prospect / customer.
Directing / Assigning / Responding to Emails received on central Email id.
iCABS - Ticket Assignment and co-ordination with concerned employees for status update.
Change Negotiating Employee
Invoice Forecast, Invoice Suspensions, Invoice Print and distribution.
Generating Renewal report
Generating Renewal letters for CSEs
Renewing same price & price increase contracts
Raising Termination requests in the portal
Raising CR tickets for price decrease
SHE related documentation.
Fumigation Certification and updation in register whenever required.
License Renewal, Compliance and Preparation for audit by inspector.
Incentive Calculation for further submission.
Attendance and standard input (Mediclaim etc, Contract Labour Input, Indents)
Branch Customer Documentation - Quotations, Customer Compliance, OCC Filing, PO Filing, Warranty etc.
Entering receipt and deposit slip into the system for collections.
Adjustments for collections on behalf of other branches.
Raising Credit note requests on the portal.
Petty Cash portal management and local bank activities.
Conveyance records for Technicians.
Service Docket upload for KA.
Any other activities assigned by the Branch Manager as per the Branch Dynamics.

Key Result Areas:

ICabs Ticket Management
On time submission of reports
Branch Documentation
Support accounts related activities
Competencies (Skills essential to the role):
Good written & Verbal communication
Attention to detail & Ability to prioritize tasks under pressure
Positive Attitude
Assertive and Self Confident

Educational Qualification / Other Requirement:

Any Graduation degree
At least 1-3 yrs experience in Back office administration
Preferably from MNC
Typing Skills
Computer Skills with working knowledge of applications like word, excel.

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:
Safety
Integrity
Innovation
Learning & Development
Open & Transparent
Performance Orientation
Role: Back Office - Other
Industry Type: Facility Management Services
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Back Office
Education
UG: Any Graduate

Key Skills
Accounting Branch Support Back office administration administration back office petty cash Documentation credit note branch management Office CoordinationAuditinginvoicingBack Office Operations