Job description

Job Name PA (Business Unit) : RBB-Branch Mgr Retail Branch Banking

Responsibilities
Lead a result-oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and risk.
Own all branch-banking objectives and overall branch supervision, ensure achievement of overall Branch Targets by generating business and cross sales
Key Customer Relationship Management & supervision of all High-Net-Worth customer programs
Ensure all components of the branch sales model function as per design
Complaints Handling
Review Branch Operations reports
Managing teller operations and vault
Branch Merchandising & co-ordination with Marketing at product level
Review vault register and Key Registers

Review Suspense & Dummy accounts
Ensure compliance with Banking rules, Regulations & Procedures
Periodic review of progress vs. Objectives Ensure clarity of Business objectives among staff
Adherence of sales process & Operational Checklist.Job Responsibilities (JR): 6 – 8 Areas Actionable (4-6)Achievement of Business Targets
• Achievement of Income and contribution targets
• Achievement of Incremental Current Account & Saving Account targets
• Cost to Income Ratio benchmark
• Cross Sell Products like Demat, Credit Cards, Mutual Funds, Insurance, Investment Advisory, and Assets etc.
• Ensuring Portfolio Growth
• Ensuring Cross Sell Ratio.
Program / Channel Management
• Managed program (Wherever Applicable)
• Ensuring Revenue generating roles Channel overall target achievement (Wherever Applicable)
• Ensuring HNW Portfolio Management and customer service (Wherever Applicable)
• Ensuring achievement of cross sell Ratio
Complains and Customer Management
• Ensure all components of the branch sales model function as per design and regulatory compliance.
• Complaints Handling.
• Process adherence (Sales/Audit/RISK/Operation)
• BRM - SQ rating
• Targeted growth of existing portfolio
• Attrition Control as confirmed for portfolio growth
• Percentage of depleted accounts
• TAT delays
• Effective resolution of complaints from Next Step & Talisma. Review and resolution of offsite ATM complaints
• Organising customer meets to solicit feedback on service and products
• Mystery Shopping Ratings
• Ensuring Contact Ratio
• Ensuring Cross Sell Ratio
• Review of all CRM and ensuring adherence and TAT.

People Management
• Staff Turnover
• Staff Motivation and morale
• Training - staff is exposed to skill based, product knowledge based and .
• Productivity of Coex/LSE on CASA/Demat/Credit Cards (A)
• Operational knowledge based training
• Staff productivity management
Review and Control
• Review vault /Vault& Key register, Monitor Physical verification of cash (Periodic).
• Audit Rating
• No frauds / Operational Errors .
• Review Suspense & Dummy accounts
• Ensure compliance with Banking rules, Regulations & Procedures
• Periodic review of progress vs. objectives
• Ensure clarity of Business objectives among staff
• Adherence of sales process.
CompetencyExecution Excellence:
• Planning
• Continuous improvement
• Quality Result
• Business Knowledge

Managing people & Relationships:
• Collaboration
• Customer delight
• Promoting HDFC Values
• Coaching
• Conflict Resolution

Personal Effectiveness:
• Ownership
• Feedback and Active listening
• Clarity of expression
• Analytical Ability
• Influencing
• Decision Making

Assignment of WorkLiaison with external customers, retail marketing, audit, IT, product development group, retail operations, clearing, currency chest, ATM vendors, other functional heads on case to case basis, and RBI officialsEducational QualificationsKey Skills
• Graduation: (Min)

Certifications:
• AMFI Certification(Optional)
• IRDA Certification(Optional)
• NCFM Certification (Optional)
• Internal Certification-NR Modules-(Optional))
• Strategic Vision
• Business Understanding
• Planning &Organizing
• Initiative
• Decision Making
• Numerical and Analytical Ability
• Accuracy
• Develop Subordinates and team
• Communication
• Response Time
• Sales / Marketing skills
• Interperonal skills
• Hands on approach
• Aggressive
• Listening skills
• Ability to work under pressure
• Team Player
• Confidence
• Adaptability
• Influencing skills
• Monitoring skills
• Implementing skills
• Mentoring

Experience Required
• Minimum experience in years – 3 to 10 yrs
• Exposure to banking preferable

Major Stakeholders(intra team and other cross functional stakeholders, who would need to be interacted with for discharging duties)
Customers, Admin/Infra/HR ,retail marketing, audit, IT, product development group, retail operations, clearing, currency chest, ATM vendors, other functional heads on case to case basis, and RBI officials

Role: Other
Industry Type: Banking
Department: Other
Employment Type: Full Time, Permanent
Role Category: Other

Education
UG: Any Graduate