Job Title: Blended Customer Support Executive (Voice, Chat & Email)

Location: HSR Layout Sector 6 Bangalore

Salary: 25K CTC

Job Type: Customer support associate

Shift: General Shift

Experience: 6 Months – 1 years (in Voice, Chat & Email support)

Job Summary:

We are seeking a dynamic and customer-focused Blended Customer Support Executive to manage customer interactions through voice calls, live chat, and email. The ideal candidate will have prior experience in handling all three support channels, a problem-solving mindset, and excellent communication skills.

Key Responsibilities:

* Handle incoming customer calls, emails, and chats in a timely and professional manner.

* Resolve customer queries, complaints, or requests efficiently while maintaining high customer satisfaction.

* Provide product/service-related information to customers and assist in troubleshooting issues.

* Document all interactions accurately in the CRM/ticketing system.

* Coordinate with internal teams to ensure prompt issue resolution and feedback to customers.

* Adhere to defined quality and performance metrics (AHT, CSAT, FCR, etc.).

* Escalate complex issues to higher levels as per the escalation matrix.

* Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

* Education: Minimum Graduate or equivalent.

* Experience: 6 Months – 1 year of experience in a blended support role (voice, chat, and email).

* Strong verbal and written communication skills in English (and regional language, if applicable).

* Proficiency in using CRM platforms and support tools.

* Ability to multitask, prioritize, and manage time effectively.

* Customer-centric attitude with a willingness to go the extra mile.

Preferred Skills:

* Experience in BPO/KPO or customer service environments.

* 10 Position

* F2F Interview 2 Rounds

* Immediate Joiner only

Contact : Sadan 6362003086

About Company

Technotask is now more than a leading contact center service provider; we’re a Service + Product company committed to powering digital transformation for businesses across industries. We combine hands-on expertise with cutting-edge AI solutions, we help businesses scale smarter, faster, and leaner.