Technotask business solutions

Blended Customer Support Executive ...

Technotask business solutions
Bangalore
Not disclosed
1 - 2 Years
Posted:
30+ days ago
Full time
Applicants:
1
Job Description

Job Title: Blended Customer Support Executive (Voice, Chat & Email)

Location: HSR Layout Sector 6 Bangalore

Salary: 25K CTC

Job Type: Customer support associate

Shift: General Shift

Experience: 6 Months – 1 years (in Voice, Chat & Email support)

 

Job Summary:

We are seeking a dynamic and customer-focused Blended Customer Support Executive to manage customer interactions through voice calls, live chat, and email. The ideal candidate will have prior experience in handling all three support channels, a problem-solving mindset, and excellent communication skills.

Key Responsibilities:

* Handle incoming customer calls, emails, and chats in a timely and professional manner.

* Resolve customer queries, complaints, or requests efficiently while maintaining high customer satisfaction.

* Provide product/service-related information to customers and assist in troubleshooting issues.

* Document all interactions accurately in the CRM/ticketing system.

* Coordinate with internal teams to ensure prompt issue resolution and feedback to customers.

* Adhere to defined quality and performance metrics (AHT, CSAT, FCR, etc.).

* Escalate complex issues to higher levels as per the escalation matrix.

* Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

* Education: Minimum Graduate or equivalent.

* Experience: 6 Months – 1 year of experience in a blended support role (voice, chat, and email).

* Strong verbal and written communication skills in English (and regional language, if applicable).

* Proficiency in using CRM platforms and support tools.

* Ability to multitask, prioritize, and manage time effectively.

* Customer-centric attitude with a willingness to go the extra mile.

Preferred Skills:

* Experience in BPO/KPO or customer service environments.

* 10 Position

* F2F Interview 2 Rounds

* Immediate Joiner only


Contact : Sadan 6362003086


About Company

Technotask is now more than a leading contact center service provider; we’re a Service + Product company committed to powering digital transformation for businesses across industries. We combine hands-on expertise with cutting-edge AI solutions, we help businesses scale smarter, faster, and leaner.

Job Requirment
Role:
Blended Customer Support Executive (Voice, Chat & Email)
Industry:
BPO / Call Centre
Department:
Customer Success, Service & Operations
Employment Type:
Full time
Education
Graduate
Skills
Blended Process
customer support
Voice Process
Email Process
Inbound Calling
Inbound Process
Customer Handling
Customer Satisfaction
Troubleshooting
CRM
CRM implementation
Ematrix
Communication Skills
International BPO
KPO
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