Join BJS Home Delivery / BJS Distribution in a customer-facing role focused on voice and email support. You’ll be the key touchpoint between operations and customers, ensuring smooth service delivery and high customer satisfaction.

Key Responsibilities:

• Manage both inbound/outbound voice calls and central email inboxes efficiently.
• Provide accurate and timely responses to customer queries—ranging from order status to complaints.
• Log and escalate customer issues, ensuring prompt resolution and follow-through.
• Maintain CRM/internal systems with up-to-date order and communication details.
• Liaise with dispatch, logistics, and other internal teams to uphold service standards.
• Uphold professional tone and compliance with company protocols in all interactions.

Skills & Qualifications:

• 12th Pass or Graduate—BA/BCom preferred.
• Excellent English communication, both spoken and written.
• Experience in B2B or B2C customer service, preferably in logistics or delivery.
• Proficient with MS Office and comfortable using CRM systems.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.

customer support upselling process 

60 versant quality candidates

5 days working 2days off US process rotational shift and rotational off

One year voice experience candidate will get 29k take home 

2years experience they will get 33k take home

About Company

24/7.ai is a global company specializing in Customer Experience (CX) solutions, providing AI-powered conversational intelligence and contact center software to help businesses engage and retain customers. Founded in 2000, the company combines AI with human expertise to deliver personalized, predictive, and effortless customer interactions across multiple channels. They serve major global brands in various industries, handling billions of customer conversations annually and focusing on improving customer satisfaction and business outcomes.