Role & responsibilities

• Ability to work well in a team
• Results orientation focused on efficient and quality work
• Agility for quick learning able to comprehend training provided virtually, in person and through

written work instructions

• Logical reasoning, good analytics skills and ability to work with numeric and non-numeric data
• Detail orientation meticulous in understanding the problem and then solving it as per

instructions provided. Cross-check and double-check actions.

• Uses PC application and functions, such as Excel, Word, PowerPoint or client-specified software.

Typing Skills - 20 wpm with 90 % accuracy

• Works efficiently towards achieving the SLA based on the project requirement and meets the

specified quality standards

Roles and Responsibilities:

• In this role, you are required to solve routine problems, largely through referring to training and

guides provided

• Your primary interaction is within your own team and your direct supervisor. This is a work-from office role.
• The decisions that you make impact your own work and those of your colleagues and client. You

will be given detailed instructions on all tasks

• You will be an individual contributor as a part of a team with a predetermined scope of work
• Please note that this role may require you to work in rotational shifts.

Role: Non Voice - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

Education

UG: B.A in Any Specialization, B.Com in Any Specialization, BCA in Any Specialization, B.B.A/ B.M.S in Any Specialization

About the company

Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it a call, click, tap, message, or chat. Delivering a great experience to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial, and mental well-being. The result? Everyone aligned to our ‘Digital First, Digital Now’ strategy, our north star, where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.