• Database Management: Proficiently manage databases including MongoDB and SQL Server. Implement database automation processes for backup, recovery, and data manipulation tasks.
• API Integration: Design, develop, and maintain RESTful APIs to facilitate seamless integration between various systems and applications. Ensure compatibility and adherence to industry standards.
• Troubleshooting and Issue Resolution: Investigate and resolve automation-related issues promptly to minimize downtime and ensure uninterrupted support services.
• Collaboration: Work closely with cross-functional teams including Support, Development, and Operations to identify automation opportunities, streamline workflows, and improve system performance.
• Documentation: Create comprehensive documentation for automation processes, scripts, and configurations. Ensure documentation is up-to-date and easily accessible for reference.
• Continuous Improvement: Proactively identify areas for improvement within the support infrastructure. Implement enhancements and optimizations to increase efficiency and productivity.

Role: Blockchain Quality Assurance Engineer

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Quality Assurance and Testing

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Champions “The Sprinklr Way”, a values-driven philosophy emphasizing customer obsession, empathy, accountability, fearlessness, and continuous learning. Sprinklr stands out as a pioneer in Unified-CXM, leveraging robust AI tools across a single enterprise-grade platform to serve top-tier global brands. As a public company, its navigating market expectations while investing heavily in innovation, including generative AI and employee-centric global expansion.