• Provide L1 Support to all end users.
• Excellent technical knowledge of laptop and desktop hardware
• Excellent knowledge on ITIL.
• Strong troubleshooting knowledge of Hardware and network
• Installation, up gradation, troubleshooting and support of Microsoft Windows 10 & MacBook and related applications
• Performs general preventive maintenance tasks on computer, laptop, printer and peripheral equipment
• Escalate issues to next level and involve experts wherever required in order to resolve issues as quickly as possible
• Works with vendor support contacts to resolve technical issues
• The person should be prepared / willing to do any other reasonability and task and ensure that it is normally carried out on time and correct.
• Responsible for tracking hardware and software inventory
• Ability prepare and maintain the Reports and documentation related to IT infra department
• Ability to Coordinate with production teams for implementations and issue resolution
• The Role is to deliver high quality support to technical and non-technical users of through email, phone and documentation.
• Comply with the SLA for issue resolution
• Documenting troubleshooting and problem resolution steps.
• Initially respond to requests/incidents raised by users.
• Act to restore a failed service as quickly as possible.
Title: Associate Technical Support Engineer
Experience: - 0 to 3 year

Role: Technical Support - Voice / Blended
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended

Education
UG: Any Graduate
PG: Any Postgraduate

Key Skills
Technical Support Associate Networking IT infrastructure Issue resolution Hardware Windows Vendor Troubleshooting Preventive maintenance Inventory