WNS Holdings

Associate/Sr. Associate

WNS Holdings
Bangalore
Not disclosed
0 - 2 Years
Posted:
30+ days ago
Full time
Applicants:
1
Job Description

1. Handle inbound and outbound customer calls in a professional manner.

2. Provide accurate information and resolve customer inquiries, complaints, and issues promptly.

3. Assist customers with product or service-related questions, account inquiries.

4. Utilize active listening skills to understand customer needs and ensure their satisfaction.

5. Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.

6. Document customer interactions and update customer records with accurate information.

7. Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.

8. Upsell and cross-sell products or services basis process requirement

9. Perform all duties within team and personal targets.

10. Must be comfortable with 24*7 work environment especially night shifts.


About company

WNS (Holdings) Limited (NYSE: WNS) is a global digital-led business transformation and services company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses

Job Requirment
Role:
Associate/Sr. Associate
Industry:
Management Consulting
Department:
Customer Success, Service & Operations
Employment Type:
Full time
Education
Graduate
Skills
Supervisor
Outbound Calling
Communication
interpersonal skills
Share this job:
Similar Jobs
Bcd Travels
Apprentice, Operations
Bcd Travels
Bangalore
0 - 0 Year
Full time
Posted:
30+ days ago
2coms
International customer s...
2coms
Bangalore
0 - 4 Year
Full time
Posted:
30+ days ago
Yumist
Food Delivery
Yumist
Gurugram
0 - 6 Year
Part Time / Freelancer
Posted:
30+ days ago
DS MAX Properties
Field Executive - Land so...
DS MAX Properties
Bangalore
0 - 2 Year
Full time
Posted:
30+ days ago
TYA Business Solutions
Fresher For ERP (ERP Trai...
TYA Business Solutions
Bangalore
0 - 3 Year
Full time
Posted:
30+ days ago
PropTiger
Relationship Manager- Pri...
PropTiger
Bangalore
0 - 1 Year
Full time
Posted:
30+ days ago
ShiningStars ITPL
Business Development Exec...
ShiningStars ITPL
Bangalore
0 - 5 Year
Full time
Posted:
30+ days ago
CBSI India Pvt Ltd
Sap Mm Consultant
CBSI India Pvt Ltd
Dharmapuri
3 - 6 Year
Full time
Posted:
30+ days ago
BlitzGro
Social Media Intern
BlitzGro
Bangalore
0 - 0 Year
Full time
Posted:
30+ days ago
Puma
Marketing Operations Int...
Puma
Bangalore
0 - 1 Year
Full time
Posted:
30+ days ago
Kuberan
E-Commerce Manager
Kuberan
Bangalore
0 - 0 Year
Full time
Posted:
30+ days ago
NTT Data Information Processing Services
Urgent hiring For Freshe...
NTT Data Information P...
Noida
0 - 0 Year
Full time
Posted:
30+ days ago