• Be a single point of contact for the buyer/ lender and other stakeholders for the transaction with respect to work related to the Title/Settlement services
• Need to read search documents and paraphrase title and other title commitment related matters
• Support the Title/Settlement Services process, including providing required status/information to all the stakeholders involved in the transaction and answering questions about the property.
• Interact effectively with multiple stakeholders involved in the transaction.
• Should be capable of producing error free work consistently.
• Maintain 100% quality yield
• Should be a fluent English speaker.
• Meet the output HRDs set by the business unit for the process
• Research top priority items by providing detail investigation of complaints and disputes
• Ability to discern matters that require escalation to Supervisor
• Timely completion of all work assignments and projects
• Maintain strong team alliance, ability to work with co-workers to meet and achieve team and department goals

Role: Customer Retention - Non Voice

Industry Type: Real Estate

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Altisource Portfolio Solutions S.A. (NASDAQ: ASPS) is an integrated service provider and marketplace for the real estate and mortgage industries. Combining operational excellence with a suite of innovative services and technologies, Altisource helps solve the demands of the ever-changing markets we serve.Altisource is a niche player providing integrated tech and services across the mortgage and real estate lifecycle—from origination through foreclosure management. Though revenue is modest (~$160 M annually), the company is improving operationally with positive EBITDA and narrowing losses. Its stock trades around $9–10 post-reverse split, highly influenced by macro housing trends. Investors inclined toward cyclical real estate plays may find interest in ASPS, but caution is warranted given volatility and historical performance. Altisource is a tech-forward lender and servicing partner in real estate/mortgage operations. They’re rebuilding post-reverse-split, with solid revenue (~$150 M), improved margins, and diversified service platforms—but profitability and cyclical housing exposure remain key watchpoints.