• Monitors and analyzes service delivery metrics and customer feedback to assess the quality of service provided.
• Conducts detailed analysis of service processes, identifying areas for improvement and recommending process enhancements to enhance service quality and efficiency.
• Collaborates with cross-functional teams, including customer service, operations, and process improvement, to drive the implementation of quality initiatives and best practices.
• Performs root cause analysis on service issues and customer complaints and develops corrective action plans to address identified issues.
• Develops and maintains quality standards and guidelines for service delivery, ensuring alignment with customer expectations and industry best practices.
• Conducts regular quality audits and assessments to evaluate compliance with service quality standards and regulatory requirements.
• Provides training and guidance to service teams on quality standards, procedures, and customer service best practices.
• Performs any other related task as required.

Role: Quality Auditor / Inspector

Industry Type: IT Services & Consulting

Department: Quality Assurance

Employment Type: Full Time, Permanent

Role Category: Business Process Quality

Education

UG: B.B.A/ B.M.S in Any Specialization, Any Graduate

About the company

Our business consists of mobile consumer services, local business services, global IT Services, renewable energy, urban development and more. We innovate our services based on our long-term commitment to advanced Research and Development.We want to inspire you to believe in yourself and push the boundaries to go even further. We have a diverse global workforce, believe in an inclusive workplace, and always strive to connect with people. Our way of working at NTT is pretty simple: we support, trust and look after each other. Together in our inclusive workplace, we innovate for our clients’ success and to make the world a better place. Apart, we’re good. Together, we’re amazing.