NTT DATA

Associate Service Quality Technicia...

NTT DATA
Bangalore
Not disclosed
0 - 2 Years
Posted:
30+ days ago
Full time
Applicants:
2
Job Description
  • Monitors and analyzes service delivery metrics and customer feedback to assess the quality of service provided.
  • Conducts detailed analysis of service processes, identifying areas for improvement and recommending process enhancements to enhance service quality and efficiency.
  • Collaborates with cross-functional teams, including customer service, operations, and process improvement, to drive the implementation of quality initiatives and best practices.
  • Performs root cause analysis on service issues and customer complaints and develops corrective action plans to address identified issues.
  • Develops and maintains quality standards and guidelines for service delivery, ensuring alignment with customer expectations and industry best practices.
  • Conducts regular quality audits and assessments to evaluate compliance with service quality standards and regulatory requirements.
  • Provides training and guidance to service teams on quality standards, procedures, and customer service best practices.
  • Performs any other related task as required.

Role: Quality Auditor / Inspector

Industry Type: IT Services & Consulting

Department: Quality Assurance

Employment Type: Full Time, Permanent

Role Category: Business Process Quality

Education

UG: B.B.A/ B.M.S in Any Specialization, Any Graduate


About the company

Our business consists of mobile consumer services, local business services, global IT Services, renewable energy, urban development and more. We innovate our services based on our long-term commitment to advanced Research and Development.We want to inspire you to believe in yourself and push the boundaries to go even further. We have a diverse global workforce, believe in an inclusive workplace, and always strive to connect with people. Our way of working at NTT is pretty simple: we support, trust and look after each other. Together in our inclusive workplace, we innovate for our clients’ success and to make the world a better place. Apart, we’re good. Together, we’re amazing.


Job Requirment
Role:
Associate Service Quality Technician
Industry:
IT Services & Consulting
Department:
Quality Assurance
Employment Type:
Full time
Education
Graduate
Skills
Analytical
Customer Service
Customer Relations
Communication Skills
Share this job:
Similar Jobs
Spaco Technologies
Domestic Recruiter
Spaco Technologies
Tirunelveli
0 - 1 Year
Full time
Posted:
30+ days ago
2coms
Business Development Non ...
2coms
Bangalore
0 - 5 Year
Full time
Posted:
30+ days ago
Genz Educatewing
Business Development Asso...
Genz Educatewing
Bangalore
0 - 1 Year
Full time
Posted:
2 days ago
SanctumCloud System Pvt Ltd
Business Development Exec...
SanctumCloud System Pv...
Ahmedabad
2 - 3 Year
Full time
Posted:
30+ days ago
LWI Electronics Inc
Background Accounts Exec...
LWI Electronics Inc
Bangalore
null - null Year
Full time
Posted:
30+ days ago
Mindclick
Ethihad (Voice) - IGT Sol...
Mindclick
Bangalore
1 - 2 Year
Full time
Posted:
30+ days ago
Croma
Management Trainee - Oper...
Croma
Bangalore
0 - 2 Year
Full time
Posted:
30+ days ago
Vee technologies
AR Caller Trainee
Vee technologies
Salem
0 - 1 Year
Full time
Posted:
30+ days ago
TRIFORCE.INC
Hiring For Marketing Spec...
TRIFORCE.INC
Bangalore
0 - 1 Year
Full time
Posted:
30+ days ago
Source for Swasth Technological Solutions Private Limited
Marketing Manager
Source for Swasth Tech...
Bangalore
null - null Year
Full time
Posted:
30+ days ago
 Startek
Executive - Operations
Startek
Bangalore
4 - 3 Year
Full time
Posted:
30+ days ago
G Elevators Corporation
Office Assistant
G Elevators Corporatio...
Bangalore
0 - 0 Year
Full time
Posted:
30+ days ago