Roles and Responsibilities
1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines.
2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements.
3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team.
4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized.
5. Reports problems promptly to supervisor and takes initiative to find solutions.
The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs


Education and Experience -
• Communicates effectively
• Assists in training others effectively
• Builds good team relationship
• Demonstrates functional excellence
• Customer centric
• Ability to independently operate a variety of client systems and performs a range of insurance processing tasks.
• Ability to manage the Proof of Concept (POC) period effectively to on board new clients.
• Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services.
• Ability to analyze documents and follow complex rules.
• Ability to stay focused for an extended period of time.
• Ability to use own initiative for problem solving
• Customer centric and end-customer focused.


Whats in it For Me? (+Benefits)


Monetary:
• Salary Range from INR 2.8 LPA INR 3.2 LPA
• Team budget for team outing/get together
• Shift allowances up to INR 7700
• Performance based incentives up to INR 3000
• Overtime pay
• Employee Referral Bonus
• Medical insurance covered up to INR 5 Lakh
• Accidental insurance covered up to INR 10 Lakh
•
Recognition and Development:
• Performance based promotions
• Quarterly Rewards and Recognition
• Training and Professional Development Workshops
•
Other Benefits:
• Casual dress code
• Open floor set up (no cabins)
• Music allowed on the floor and WIFI access
• Transportation Facilities within 25kms from the workplace
• Emergency medical services
• Maternity, Paternity and Child Adoption leaves
• Annual Corporate gift


How to apply online?
Share resume to [email protected]

Role: Non Voice - Other
Industry Type: Analytics / KPO / Research
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice

Education
UG: Any Graduate

Key Skills
Good Communication Excel Fresher