Job Summary:
Property Delivery Planners coordinate and plan maintenance activities through the EAM Systems. Driving effectiveness of weekly technician work queues and contractors to achieve maximum equipment availability.
In this job; Im accountable for:
- Identifying operational improvements and finding solutions by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed KPIs - Knows and applies fundamental work theories/concepts/processes in own areas of work Administer routine and one off remedial maintenance works for technicians to undertake across the Tesco estate routine ; scheduling of maintenance work. Ensure Technician rosters are accurately updated on the workforce management tool to enable allocation of maintenance works Coordinate the tracking of parts orders to enable routine maintenance repairs Handling internal customer escalations and enquiries My own time keeping whilst working to fixed shift pattern Managing my own time and resources effectively; making the most of my time at work Act with integrity and authenticity; I do what I say I will do; to build credibility Living our values; treating others how they want to be treated; and help to create a great place to work
Qualifications

Operational skills relevant for this job:
Understanding of Planned Maintenance for Equipments; Adv MS Office Excel; Word; PPT
Retail Equipment knowledge; Planning & Organising
Knowledge of Critical equipment’s in a Retail Store / Planned Maintenance; Problem Solving
Analytical Ability; Logical Thinking
Knowledge on Automation Tools/ processes
Good communication Skills both Verbal and WrittenRole & responsibilities



Preferred candidate profile



Perks and benefits



Role: Technical Support - Voice / Blended
Industry Type: Retail
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: B. Tech /B.E. in Any Specialization
Key Skills
Customer Service
Customer Management Customer Handling