• Provide real-time end-user support and make platform changes as requested by customers.
• Align configurations with Sprinklr best practices and client-specific requirements.
• Collaborate with cross-functional teams including Developers, QA Engineers, Product Managers, and Product Support to resolve queries and enhance the product.
• Create and maintain documentation like knowledge base articles and FAQs to streamline support.
• Analyze support processes, identify improvement areas, and implement solutions to optimize customer experience.
• Identify and deploy Tactical Use Cases (TUCs) to showcase platform capabilities.
• Support Project Managers in building the business case by ensuring high-level requirements are captured and scoped accurately.

Role: System Analyst

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Infrastructure Services

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Sprinklr is a well-funded, established unified-CXM SaaS leader, delivering AI-powered customer experience solutions at scale. With healthy revenue growth and profitability, a solid global footprint, strong enterprise adoption, and a high employee satisfaction rating, it’s a robust option for businesses focused on optimizing omnichannel customer interactions. Sprinklr is an American public enterprise software company founded in 2009 by Ragy Thomas, headquartered in New York City. It offers a unified SaaS platform for Customer Experience Management (CXM)—integrating social media, marketing, customer care, advertising, and AI-driven analytics across 30+ digital channels