Monitor and categorize incoming support tickets from various channels

Prioritize and escalate critical tickets based on urgency and impact.

Collaborate closely with cross-functional teams, including product, engineering,

design, delivery to drive operational excellence and resolve complex issues.

Provide first-level troubleshooting and guide users accordingly.

Track ticket progress and follow up to ensure timely resolution.

Data Management and Process Improvement

Executing existing processes with full adherence to SOPs.

Manage data (using Google sheets and dashboards) and report on efficiency of

processes.

Resolve operations-related issues from students and mentors, wherever

applicable.

Analyze existing processes and identify opportunities for improvement through

data.

Identify appropriate tools and technologies to enhance operational efficiency

and productivity.

An Ideal candidate:

- Would be someone who is looking to kick-start their career in a fast-paced

startup environment.

- Would have excellent communication and interpersonal skills, with the ability to

collaborate effectively across teams.

- MUST - Would have the ability to work with data using appropriate tools like

Excel/ Google Sheets.

- Would have high attention to detail

- MBA or any Bachelors degree preferred.

- Already lives in Bangalore or is willing to relocate to Bangalore.

Role: Customer Retention - Non Voice

Industry Type: Education / Training

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Kalvium is an innovative edu-tech company headquartered in Bengaluru, India, founded in 2021.It aims to revolutionize higher education by offering a work-integrated BTech Computer Science program in collaboration with accredited universities.This program is powered by Kalvium’s proprietary AI platform, Quadrangle, and focuses on real-world skills, including full-stack development and AI. ​

Kalvium has raised $1.7 million in seed funding from notable investors, including Kalyan Krishnamurthy, Peercheque, Rainmatter Capital, Shastra VC, and Ankit Bhati.