The Banking Operations Officer is responsible for ensuring the smooth operation of a bank’s back-office functions, including transaction processing, account management, regulatory compliance, and reporting. The officer works to maintain efficient and secure banking operations, ensuring all activities comply with internal policies and external regulations.

Key Responsibilities:

1. Transaction Processing:

• Oversee and manage daily banking transactions such as deposits, withdrawals, fund transfers, and payments.
• Ensure accurate and timely processing of all transactions in accordance with the banks policies and regulations.

1. Account Management:

• Maintain accurate customer account information, including account opening, closing, and updates.
• Handle discrepancies and resolve issues related to account management, such as account reconciliation.

1. Compliance and Risk Management:

• Ensure compliance with banking regulations, laws, and industry standards.
• Assist in monitoring and managing risks, including fraud detection, security measures, and internal control policies.

1. Reporting:

• Prepare regular reports on operational activities, including transaction volumes, system issues, and performance metrics.
• Report discrepancies and audit findings to senior management and ensure corrective actions are taken.

1. Customer Service:

• Provide support for customer inquiries and issues related to operational processes, ensuring high levels of customer satisfaction.
• Handle complaints and escalations in a professional manner.

1. System Management:

• Work with IT and system teams to ensure banking software and systems function efficiently.
• Help with the implementation and testing of new banking systems, software upgrades, and automation processes.

1. Collaboration with Other Departments:

• Collaborate with other banking departments (e.g., front office, risk management, finance) to streamline processes and improve customer experience.
• Assist in cross-functional initiatives, including product launches or new regulatory requirements.

1. Training and Development:

• Provide training and support to junior staff and new hires on operational processes and compliance standards.
• Stay updated on industry trends and regulatory changes to ensure operations are in line with best practices.

Skills and Qualifications:

• Educational Background: A bachelors degree in finance, business administration, economics, or a related field is typically required.
• Experience: At least 2-5 years of experience in banking operations or a similar role.
• Skills:
• Strong understanding of banking products and services.
• Knowledge of regulatory compliance and risk management.
• Proficiency in banking software and transaction processing systems.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and customer service abilities.
• Attention to detail and ability to work under pressure in a fast-paced environment.

Working Conditions:

• Location: Primarily office-based, in a bank’s headquarters or regional branch.
• Hours: Standard working hours, but may require overtime during busy periods or project deadlines.
• Salary: Competitive, based on experience and qualifications.

Role: Banking Operations - Other

Industry Type: BPM / BPO

Department: BFSI, Investments & Trading

Employment Type: Full Time, Permanent

Role Category: Banking Operations

Education

UG: Any Graduate

About company

Conneqt Business Solutions Limited wasestablished in2004.Headquartered in Bangalore, we are Indias leading Digital IT BPM services provider, and a subsidiary of Quess Corp. At Conneqt we strive to help our customers grow revenues, enable efficiencies, and enhance the customer experience across industries. With21 delivery centresacross India, we are amongIndias Top 100 Best Workplacesin 2022 consecutively for the third time in a row and we are ranked inTop 50 amongst Indias Best Companies to Workfor in 2022. Top industry analyst Nelson Hall has ranked Conneqt among the top Customer Lifecycle Management Business Process Management service providers in India.