• Monitor and review user comments, suggestions, feedback and complaints across all online platforms including social media and review websites.
• Respond & engage with customers in a personalized manner to demonstrate that the brand genuinely wants to help resolve issues and deliver a delightful experience.
• Promptly respond to both negative and positive comments & feedback within the best possible turnaround time.
• Work closely with the operations team to help resolve customer complaints and queries.
• Monitor, track, analyse and report on feedback and online reviews.
• Ensure latest learner reviews are updated frequently for the website with the help of marketing & operations team.
• Handle partner relationships with various review platforms & websites.
• Work closely with Social team to enhance positive sentiment for the brand on social media.

Role: Marketing - Other

Industry Type: Education / Training

Department: Marketing & Communication

Employment Type: Full Time, Permanent

Role Category: Marketing

Education

UG: Any Graduate

PG: Any Postgraduate

About company

We are the world€™s largest professional certifications company.

A pioneer in online education for professionals, we create course programs, exams, and lab projects that help professionals across the world successfully prepare for and complete certification exams with ease. Our unique blended model of training brings together the best of self-learning and online training, making for a successful learning experience.

We strive to constantly improve our learning frameworks to make them more user-friendly. Our courses are upgraded continuously to ensure our learners are up-to-date on the latest industry requirements and best practices.

We assist our learners in applying for the certification exam of their choice, and our vibrant community of experts and certified professionals is a powerful resource pool of tips, tricks, and insightful advice.