• Ensure to give best-in-class service to customer through: ASP (Authorized Service Provider) / ASC (Authorized Service Center) /
• Ensure Key Service Deliveries like TAT, Customer NPS, Customer satisfaction, Productivity are met consistently
• Monitor the performance of service centers with strong periodic review mechanism
• Ensure to manage service center inventory as per MSL & credit limits across all service centers
• Ensure to generate service revenue through AMC Sale, SPD Sale & Accessory Sale
• Ensure to keep trained field technician / field service engineer at all service center location in adequate quantity
• Ensure no escalation from trade & end customers
• Ensure planned visits to trade & resolve issues timely & maintain good market reputation
• Monitor successful implementation of quality systems and standards in the service departments.
• Build sustainable competitive advantage in service operations
• Execute the customer service strategy for all products across the service network
• Ensure to do regular audits of service center infrastructure and inventory

About company

Luminous Power Technologies is the leading home electrical specialist in India having a vast portfolio comprising of Power back up solutions such as Home UPS, Inverter Batteries and Solar Applications to Electrical offerings such as Fans, Wires &