How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

Join #TeamAmex and let s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital, and connected world.

Enterprise Data Office & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

The American Express Data Office vision is to realize the potential of our data assets to power the world s best customer experience. Our mission is to provide the principles, policies, processes, architecture and governance to enable consistent, trusted and usable data to drive accurate data-driven business outcomes. The Enterprise Data Office (EDO) team is part of the Data Office and plays a critical role partnering across the company to deliver on a multi-year roadmap to bring American Express data under governance.

The American Express Data Office is a global organization that sits within Enterprise Digital & Data (EDDS) and is American Express data center of excellence. The mission of the Data Office is to realize the potential of our data assets to power the world s best customer experience. The Data Office provides the principles, policies, processes, architecture, and governance to enable consistent, trusted, and usable data to drive accurate data-driven business outcomes.

Functional Responsibilities:

The Senior Analyst, Enterprise Data Office India Data Activation role will support the activation of Critical data elements (as outlined in AEMP 70 Policy) across business units at American Express. This role will also provide support in training, communications, and change management related to data governance across the enterprise.

The Senior Analyst will be responsible for:

• Data Governance Ownership: Lead the development, implementation, and maintenance of data governance frameworks, policies, and procedures to ensure data integrity, quality, and compliance across the organization.
• Project Management: Manage data governance projects from inception to completion, including planning, execution, monitoring, and reporting, ensuring alignment with organizational goals and timelines.
• Risk Data Expertise: Serve as the subject matter expert on risk data management, identifying potential data risks, and implementing mitigation strategies to safeguard the organizations data assets.
• Collaboration and Communication: Work closely with data stewards, custodians, and various stakeholders to promote data governance awareness, provide training, and ensure adherence to established data management practices.
• Data Quality Monitoring: Establish and monitor data quality metrics, facilitating the resolution of data quality issues, and implementing continuous improvement initiatives.
• Regulatory Compliance: Ensure that data governance practices comply with relevant regulations and standards, staying abreast of changes in data protection laws and industry best practices.
• Tool Implementation: Collaborate with IT teams to implement and manage data governance tools and technologies, such as Collibra, to support data governance activities.

Mandatory Skills Required:

• Expertise in Collibra.
• Project management skills.
• Good understanding of Lumi platform.
• Exposure to RCSA (Risk Control Self-Assessment).
• Power App Developer Experience.

Required Qualifications:

• Educational Background: Bachelor s degree in Information Management, Computer Science, Business Administration, or a related field. A Master s degree is a plus.
• Experience: Minimum of 3-5 years of experience in data governance, data management, or related roles, preferably within the financial services industry.
• Project Management Skills: Proven ability to manage multiple projects simultaneously, with strong organizational and time-management skills. Project Management Professional (PMP) certification is desirable.
• Data Governance Expertise: In-depth understanding of data governance principles, including metadata management, data lineage, data quality, and data stewardship. Familiarity with the Data Management Body of Knowledge (DMBOK) is advantageous.
• Risk Management Knowledge: Strong knowledge of risk data management practices, including identifying, assessing, and mitigating data-related risks.
• Technical Proficiency: Experience with data governance tools (e.g., Collibra) and data visualization tools (e.g., Tableau, Power BI). Proficiency in SQL and familiarity with database structures are beneficial.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex data concepts to non-technical stakeholders and influence across all levels of the organization.
• Analytical Skills: Strong analytical and problem-solving abilities, with a keen attention to detail.
• Adaptability: Ability to work independently and take initiative with minimal supervision, demonstrating flexibility and resilience in a dynamic environment.

Preferred Qualifications:

• Certifications: Certified Data Management Professional (CDMP) or equivalent certification.
• Technical Skills: Experience with data integration tools and familiarity with cloud platforms (e.g., AWS, Lumi, Cornerstone).
• Industry Knowledge: Understanding of the financial services industrys regulatory environment and data-related compliance requirements.

Role: Software Development - Other

Industry Type: Financial Services

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: Any Graduate

PG: Any Postgraduate

About the company

At American Express, our culture is built on a 175-year history of courageous leadership, innovation, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

With shared values and leadership behaviors, we’ll continue to set the standard for what it means to provide the best experience every day with premium products and services that help our customers achieve their aspirations. And we’ll do it in an environment where everyone is respected and valued and can reach their potential.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.