Job description
• Role: KAM & Seller Support Specialist
• Role: Contractual with probability to get permanent
• Date of joining: JULY 2024
• Work Mode: Work from Office
• Working days: Mon to Sat (6 days)
• Shift time: 10 AM to 7 PM (9 hours)
• Location: Kolkata (Salt Lake)
• LOB: Data | Digital Commerce Solutions (e-Commerce)


Key Responsibilities:


• Responsible for end-to-end Seller Account Management.
• Ability to manage allocated sellers to meet the set goals.
• Drive GMV, Listings, Promotions, Inventory, and Geographic expansion.
• Seller Escalation Management understands and solves seller problems.
• Re-activating inactive sellers.
• Guiding sellers on listing best practices.
• Educating sellers on product/process/policy know-how.
• Plan and drive key business initiatives across sellers to enhance seller health.


Skill Set:
• Effective verbal communication abilities in Hindi/English.
• Should have basic knowledge of the e-commerce domain & related jargon, such as account management, seller support, seller, buyer, return, etc.
• Should be able to build quick connect/rapport.


Experience and Education:
• Graduate can apply.
• Experience: 0-3 years (at least 3 months experience in any eCommerce voice process is preferred)


Contact: HR Ayantika Mandal
[email protected]
8016468263

Role: Customer Engagement
Industry Type: BPO / Call Centre
Department: Sales & Business Development
Employment Type: Full Time, Permanent
Role Category: Sales Support & Operations

Education
UG: Any Graduate

Key Skills
Seller support ecommerce Hindi Speaking Voice Process Outbound Process Voice Support