Job description

*Dear Candidates,


Greeting from NTT DATA, we are happy to take your profile for a wonderful career with NTT DATA.

Experience: Fresher
Shift: US Shift (Night Shift)
Work Location: Noida, sector 144
Mode of Interview: Online Video Call Interview (Virtual Interview)
Mode of Work: Work from Office

Positions General Duties and Tasks

Job responsibility:
• Ensures assigned calls are worked towards resolution.
• Follows the basic rules as provided on the SOP.
• Develops foundational understanding of broader interdependencies across various processes.
• Assists in resolution of outstanding issues from previous transactions.
• Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract.

Requirements for this role include:
• Ability to work regularly scheduled shifts from Monday-Friday (US Shifts)
• Should be a Graduate.
• 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
• 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.


*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

Role: Voice / Blended - Other
Industry Type: Analytics / KPO / Research
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended

Education
UG: Any Graduate
PG: Any Postgraduate

Key Skills
Fresher Interpersonal Skills communication skills BPO BBA BJMC Customer Service presentation skills Semi Voice Voice Process US Healthcare B.Com Spoken English Written Communication Customer Care Accounts receivable collections excellent communication skills