Required skills:

• As a travel planning expert, would be the primary point of contact for the customer and able to provide end to end solutions across a gamut of travel requirements ( travel ticketing, Accommodation, Visa and Forex)
• This position is for Pan India operations
• Able to understands and apply customer travel policies
• Has good knowledge on travel planning processes ( Travel agency operations, GDS, Airlines, Payment solutions and the like)
• Able to steer the discussions with various travel requirement suppliers ( Travel Agency, hotel desk, Visa Partners and Forex / Credit Card partners)
• Should have exposure to travel booking interfaces, tools and applications
• Exposure / working knowledge on implementation of online travel solutions or any IT application
• Should have experience in travel agency implementation / de implementation
• Should have experience and knowledge on the GST process across various travel operations ( Airline, hotel, visa or any other vendor contracted for travel process / operations )
• Has knowledge and experience in handling credit cards for central pay accounts and individual credit cards, reconciliation process & Payment processes.
• Has knowledge and experience in payments handling for credit cards
• Has knowledge / exposure on travel expense / settlements operations
• Able to liaise with various suppliers, customers and other stakeholders like HR, Finance, IT team etc
• Able to work with customers internationally
• Able to bring in process improvements and there by build in efficiency in the travel operations
• Bring in innovative ideas for customer engagement
• Reporting and maintenance of KPIs as required for the travel operations and as may be required to monitor all the vendors / suppliers
• Excel in service and delivery excellence leading to high customer satisfaction.
• Experience in being a team member in regional / global projects
• Responsible for all changes in the Applications / Tools deployed in the countries
• Prepare change requests / LH documents for changes pertaining to applications
• Liaise and coordinate with relevant stakeholders to analyze the impact of any change (technical , process related, compliance related, tax related etc )
• Communication to all the stakeholders and employees on the changes in the applications

Qualifications

• Any Bachelor or Masters degree preferable in Travel & Tourism
• Certification in IATA is preferable Basic Accounting knowledge required

Additional Information

• At least 8 – 10 years of experience in travel and expense would be good
• Able to work independently and also guide the team on the travel topics
• Good client interfacing and people / stakeholder management skills
• Strong analytical skills with an ability to think out of the box
• Ability to work flexible hours and handle multiple priorities simultaneously
• Exposure to international working is preferred
• Meets individual and team goals

Role: Travel Agent / Consultant

Industry Type: BPM / BPO

Department: Food, Beverage & Hospitality

Employment Type: Full Time, Permanent

Role Category: Tourism Services

Education

UG: Any Graduate

About company

Hinduja Global Solutions is an Indian pure play business and service provider headquartered in bangalore, and part of the Hinduja Group. Formerly known as HTMT Global, the company re-branded itself as HGS in line with the group policy. It has over 40000 loopemployees worldwide with a large employee base in India.