Job description
Job Overview:
The Customer Training and Engagement Coordinator plays a crucial role in supporting the customer training initiatives of the organization under the guidance of the Customer Training Manager. He/She will be responsible for coordinating training programs, scheduling sessions, and providing administrative support to ensure the smooth delivery of training to customers. This role requires excellent organizational skills, attention to detail, and a commitment to delivering high-quality training experiences to customers.


Key Responsibilities:
• Training Program Coordination: Assist the Customer Training Manager in planning, coordinating, and executing training programs for customers.
• Scheduling and Logistics: Coordinate training session schedules, ensuring all necessary resources, materials are prepared and available for each session.
• Participant Registration: Manage the registration process for training sessions, including sending invitations, processing registrations, and communicating relevant details to participants.
• Training Materials Management: Assist in the development and maintenance of training materials, including presentations, handouts, and online resources, ensuring they are up to date.
• Customer Communication: Serve as a point of contact for customers regarding training inquiries, registrations, and logistical information, providing prompt and courteous assistance via phone and email.
• Training Evaluation: Coordinate the collection and analysis of training feedback and evaluation forms from participants, summarizing results.
• Collaboration: Collaborate with cross-functional teams, including sales, marketing, and customer service team, to ensure alignment of training programs with customer needs and organizational objectives.


Qualifications and Skills:
• Bachelors degree in business administration, education, communications, or a related field.
• Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines effectively.
• Excellent communication skills, both written and verbal, with a customer-focused approach.
• Proficiency in Microsoft Office Suite
• Attention to detail and accuracy. Ability to work independently as well as collaboratively within a team.
• Adaptability and flexibility to accommodate changing priorities and requirements.
• Willingness to learn and develop skills in training coordination and customer engagement.

Suitable candidates can share their resume at [email protected]

Role: Teaching & Training - Other
Industry Type: Printing & Publishing
Department: Teaching & Training
Employment Type: Full Time, Permanent
Role Category: Teaching & Training - Other

Education
UG: Any Graduate

Key Skills
Coordination Training Coordination Training Management