Responsibilities -

Agent calls the provided number and will reach out to the mentioned contact person.

The agent shall follow the script and talk about the intent of the call and benefits of product/services. 

If the customer connects us to the concern person, the agent again explains the product/service to the concerned person.

Once the customer expresses interest to Product/service, the Agent first tries to guide through the registration/sales process over the call. If the customer asks for an email, then an email is sent to the Email ID Confirmed by the customer. The Agent will follow up with the customers to ensure that the registration/sign up/product purchase is completed.

The Agent will maintain the list of responses and follow up dates in the provided template and share to the client time-to-time.

For RnR customers (Ringing and not responding), a maximum attempt of 3 times shall be made 

Qualifications and Skills:

Proven experience in telecalling or a related field.

Excellent communication skills with a persuasive and engaging approach.

Strong organizational skills to maintain accurate client records and databases.

Ability to work in a target-driven environment.

Proficient in using communication tools such as emails, WhatsApp, and other relevant platforms.

Benefits:

Competitive salary and performance-based incentives.

Opportunities for career growth and development.

Incentives on qualified leads.

Positive and collaborative work environment.

If you are enthusiastic, results-oriented, and possess the necessary skills, we invite you to join our dynamic team as a Telecalling Executive. Apply now and be a key player in our success story

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Job role

Work location

1st Floor, S.V Arcade, No.25, South, E End Main Rd, Jayanagara 9th Block, East, Bengaluru, Karnataka 560069 Jaya Nagar, Bengaluru/Bangalore Region

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Freshers only

Education

Diploma

Skills

Good Communication Skills, Telecalling - Customer Service, Customer handling, Telecalling, Blended process, Domestic BPO, Issue resolution, Customer queries, Customer Query Resolution, Voice Process

English level

Basic English

Regional language

Fluent in speaking Kannada, Malayalam, Hindi

Age limit

18 - 30 years

Gender

Any gender

About company

Name

KAP Call Center Pvt Ltd

Address

1st Floor, S.V Arcade, No.25, South, E End Main Rd, Jayanagara 9th Block, East, Bengaluru, Karnataka 560069 Jaya Nagar, Bengaluru/Bangalore Region