Technical Support EngineerThis role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office. 

What you ll do:

Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.

- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.

- Take ownership for problem resolution, problem reproduction and escalation.

- Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

- Be a fast learner and keep pace with newer technologies

What you need to bring:

Mandatory Skills:

Support for Juniper s M/T/Mx/PTX/ACX series products.

- Excellent verbal and written communication, presentation, and customer handling skills.

- Ability to logically troubleshoot complex and high impact problems.

- Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers

- In-depth knowledge of the following:

• IP Packet flow, OSI layers
• Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
• IP routing protocols (BGP, OSPF, ISIS , RIP)
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)

- Understanding / Exposure / Expertise in one or more areas:

• MPLS, VPLS, L2 and L3 VPN
• MPLS Traffic Engineering, LDP, RSVP
• Multicast technologies NG-MVPN, PIM
• Perl/Unix/Expect scripting

Requires B.E. in Electronics Engineering or Computer Science with 1- 3 years of experience supporting / Designing / implementing IP networks.

Candidates who have extensively worked on Troubleshooting, implementation and support of IP networks.

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Role: Network (Support) Engineer

Industry Type: IT Services & Consulting

Department: Engineering - Hardware & Networks

Employment Type: Full Time, Permanent

Role Category: IT Network

Education

UG: B.Tech/B.E. in Production/Industrial

PG: Any Postgraduate

About company

Hewlett Packard Enterprise (HPE) is a global technology company that provides businesses with solutions to connect, protect, analyze, and act on their data and applications. HPE focuses on helping organizations transform their businesses, derive insights from data, and thrive in a complex world. The company offers a range of products and services including servers, storage, networking, and cloud solutions.